Terms & Conditions


  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.

  • We reserve the right not to accept any order.

  • All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.

  • Products sold to trade customers are only for resale within the UK.


  • Our website checks stock against our distribution center stock at time of purchase so is not guaranteed as accurate in all circumstances.

  • We do offer a store stock guide on the product page, but cannot guarantee the availability or otherwise of any product at any store.

  • In the event that a product is unavailable after an order is placed, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order if substitutions have not been selected.


When opting for substitutions, this means when a product within an order is unavailable, we shall replace it with a similar product of equal or higher value.



  • Standard Delivery - The majority of orders are currently being delivered within 7 days of your order, except where indicated on our store webpages. However, during peak periods or periods of adverse weather conditions this may be extended. 

  • Nominated Day Delivery* - We work with a trusted courier partner. If they are unable to successfully deliver they will keep the item for you to re-book delivery.


  • All prices are inclusive of UK VAT.

  • Promotional offers and prices are as stated, with no further discounts available.

  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. - We will not be obliged to supply goods at the incorrect price.

  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

  • We offer an improved ‘Mix Six’ price to customers who order over 6 bottles.

  • We operate a minimum value order policy and reserve the right to adjust this amount based on the business operational strategy.


  • We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.

  • We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

  • You may request ‘sale-or-return’ when ordering online, which is offered subject to agreement in advance of delivery with the delivering store, subject to any specific conditions as notified by the store.


Cancellations & complaints

  • You may cancel your order at any time until 7 working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in a saleable condition to your nearest store.

  • In the event of complaint please contact hello@thebigwineshop.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.


Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.


Reviews, comments & content

  • Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.

  • You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

  • The name associated with your online account will be published against each product review left.

  • We reserve the right, to remove or edit any content if illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or objectionable.

  • If you post content or submit material, unless indicated otherwise you:

    • Grant thebigwineshop the right to use the name that you submit in connection with such content, if they choose.

    • Agree that the rights you grant above are irrevocable during the period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

    • You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to thebigwineshop, the content and material is accurate; use of the content and material you supply does not breach any thebigwineshop policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).

    • You agree to indemnify thebigwineshop and its affiliates for all claims brought by a third party against thebigwineshop or its affiliates arising out of or in connection with a breach of any of these warranties.


  • In the first instance please contact us by email hello@thebigwineshop.com

  • This website is operated by DWB Holdings Limited. Registered address: 2 Noakes Cottage, Springwell Lane, Rickmansworth, WD3 8UW - Company Registration number - 10609206 Registered Vat Number 350 2788 02

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Promotional Offers

Please be aware additional discounts and promotional offers are only applicable when you buy 6 or more bottles. We reserve the right to withdraw these offers at any point.

Marketing Preferences

Any changes to email contact preferences may take between 2-7 days to take effect